The card: Mystery Shopping | Learning Battle Cards

Mystery Shopping

Mystery shopping is a form of measuring the quality of service or its compliance to regulations. In this survey, the researcher takes on the role of a given person (usually the client). Playing the activities (e.g. willingness to buy goods or lodging a complaint) planned before and playing specific roles (e.g. an aggressive client), the mystery shopper observes the behavior of the surveyed person unconscious of the fact that she or he participates in a survey. The training function of mystery shopping is to use it as a mechanism of initial analysis allowing to recognize the typical behavior of people included in the development process.

Learning Battle Cards (LBC) idea, deck of cards, LBC tools and website has been created by XY Learning Team - a group of practitioners of applying modern technologies in learning. It will be constantly improved – both from the functionality and content side. If you want to engage in development of this concept – please, contact us at

We are using cookies - you can read our Cookies Policy.